“The process was so seamless, I received a call after I submitted my requirements, I was advised on things to look out for, I received my quotes, followed the guides given and now I’m the proud owner of a highly functional machine with a supplier we can actually trust”
“The service worked very well. I only barely described what we needed on a Saturday, received an email response immediately, had a better than expected solution in place by Monday afternoon, and a printer in place by the Thursday”
“The service was very professional and the 3 companies you recommended were great. We have now chosen one of the 3 suppliers for our new photocopier. Thank you.“
“Simple. Easy. I didn’t know who to call when I needed to upgrade. Your team organised 3 suppliers to quote on my behalf and it was that easy. I spoke with the suppliers, I had pricing the next day from all 3 and made my decision. Thanks!”
“I was tasked with upgrading our old printer and didn’t know anything. I found your site on google and it was fantastic. I needed to get quotes and Luke helped me work out the best solution and then had 3 brands organise quotes. My boss was very happy and we chose one of the brands last week.”
Let’s be direct with this topic as it’s a critical part of any copier decision you make. Office Multifunction Printers are only as good as the service that’s behind them.
As part of a photocopier service contract, the supplier of the machine WILL charge you a cost per page that you print. This is usually around the 5-8c mark for colour (A4) and .5 -1c for black and white (A4) and will be billed to you in arrears each month above the cost of financing or purchasing the machine. For regional areas, cost per pages can be around 15-25% more due to travel and supply costs.
Although its seen as a service “contract” , unless agreeing to set monthly volumes (which we speak about in point 6.), its only an agreement between your supplier and your business that states they will service and maintain your device for the agreed period. You can cancel this agreement at anytime in the time you have the device however the cost of toners and servicing when needed can be significantly higher than the set cost per page of having an agreement in place
Service agreements can confusing but we highly recommend having one.
What is included in the service contract?
Most suppliers will include; Toner, Drums, Parts, Maintenance, Repairs & Labour. What they don’t offer are the output products like paper and staples and any issues past the network point.
Service contracts are designed to be hassle-free and to allow you to focus on your business and not maintaining a device in your office.
Most devices will email the print supplier to notify when toner is low so its fully automated and one less thing you need to think about.
When you need a service, typical service response times are 2-4 hours.
What else should I know?
Fine print- No one likes getting multiple page contracts with plenty of big words and fine print, but when it comes to a service contract for a copier, it’s critical you take the time and read it. Why? In recent years, copier companies have added extra terms to their agreements which are heavily weighted to them as a result of print volumes declining from the use of technology.
Conditions to watch out for:
The final word – There is always room for negotiation, don’t just negotiate on your device itself. Consider at least 3 suppliers and then compare the terms of each to ensure you really do get value.
Service agreements are a must when you purchase one of these machines but be carful and take your time to understand them. If there is something in it you don’t like, don’t sign it, have it removed or amended.
Have more questions? E-mail us on firstname.lastname@example.org or chat with us on live chat now.
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